- How can I pay for my order?
We accept PayPal and credit card. Our credit card provider, Stripe, is a leading payment processing company trusted by hundreds of thousands of businesses, from startups to Fortune 500 companies, to securely accept payments globally.
- Do you ship internationally?
Currently, we are accepting orders from the UK and Europe only.
- How long does shipping take?
From the time your order is placed, it takes 7 to 10 working days to source your items from Japan. Once the item arrives at our warehouse, we will send it by Royal Mail to UK addresses or UPS to Europe addresses.
- Will my package be delivered to my mailing address?
Yes, your package will be delivered directly to your mailing address. If the postman cannot reach you, they will contact you by phone to re-arrange the delivery time and date.
- What is the return policy?
Please note that as our products are sourced from Japan, all items are non-exchangeable, non-returnable, and non-refundable, except if the item itself is defective or damaged upon arrival.